Terms and Conditions
Before you register as a new client or login to your account, please carefully read through the following text. Click on 'I agree' if you agree to the full Terms and Conditions of VirtualPrinter Ltd. UK. Ordering from VirtualPrinter automatically means you are legally bound to the full Terms and Conditions (see below the General Terms and Conditions). Click on 'I do not agree' to return to the homepage.
General Terms and Conditions of VirtualPrinter Ltd., UK.
1.
All prices are exclusive of 17.5% VAT and are valid from January 1st 2008. Prices may be altered by VirtualPrinter without notice at any time. Prices appearing on this website are latest prices and supersede any prices previously published in any other printed publication.
2.
Payment can only be made by credit or debit card. We will not process your order until we have successfully processed a credit or debit card payment. We will then send an invoice to the address stated on your order form.
3.
VirtualPrinter Ltd. UK reserves the right to decline an order.
4.
If you are dissatisfied with the results and quality of your final prints (i.e. they do not match the Certified PDF), we will reprint your order free of charge as per our 100% customer satisfaction policy. We are only able to do this if you have fully complied with the design specifications detailed on our website and have approved a Certified PDF. VirtualPrinter does not refund monies or provide discounts on invoices.
5.
If you send us a printed inkjet proof of your artwork, it can only be used to check the text and design layout. It cannot be used as a colour proof reference and therefore cannot be compared to the final prints. We do not accept inkjet print-outs as a colour proof as we cannot verify how your printer has been colour calibrated, and because of the difference in the way that inkjet printers and industrial printers output.
6.
We can only begin to process your order when the artwork file submitted by you complies fully with the design specifications detailed on this website. Submitted artwork files are checked using Flightcheck, but we strongly advise that you first check your own artwork document using Flightcheck or similar before submitting it to us.
7.
We can only accept orders made using an official VirtualPrinter order form that has been completed online.
8.
Order forms must be received at our office before midnight on Monday / Wednesday (flyers/posters) or Tuesdays / Thursdays (postcards). Should we receive your order later, we cannot guarantee final delivery within the number of business days specified
9.
You digital artwork file must be uploaded to our website by 9.00am on Tuesdays / Thursday (flyers/posters) or Wednesdays / Fridays (postcards). Should we receive your order later, we cannot guarantee final delivery of your print order within the number of business days specified.
10.
Price offers, payment and deliveries are subject to our Terms and Conditions of which a full version appears below.
Full Terms and Conditions
LEGAL CLAIM
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITEYOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS AS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS AS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE.
COPYRIGHT
All material and software is copyright (c) VirtualPrinter Ltd. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the VirtualPrinter website.
COPYRIGHTS AND TRADEMARKS
You (the customer) may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the VirtualPrinter service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable to copyrights. You cannot use unlicensed, copyrighted material from photographers, artists, publishers, composers, writers or other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. You are responsible for obtaining all necessary authority to reproduce pictures, artwork, photographs, etc. You will indemnify VirtualPrinter and/or its agents from any claim arising thereof. VirtualPrinter’s policy also states that you cannot use explicit language or pornography on printed materials and merchandise.
CUSTOMER CONTENT
You are 100% responsible for the accuracy of the artwork that you submit to VirtualPrinter. Please ensure all submitted artwork is proofread carefully before uploading to our website. As postal regulations are subject to change, you are also 100% responsible for complying with current mailing restrictions for the reverse side of any postcard artwork that you supply. Check with your local Post Office for restrictions.
You understand that all information, data, text, photographs, graphics, messages or other materials ('content') are the sole responsibility of the person from which such Content originated. This means that you, and not VirtualPrinter, are entirely responsible for all content that you send, upload, post or otherwise transmit via the service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable content. You agree to not use the service to send, upload, post or otherwise transmit any content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of VirtualPrinter or any third party.
VirtualPrinter does not control the content posted by customers and does not guarantee the accuracy, integrity or quality of the content. Under no circumstances will VirtualPrinter be liable to you in any way for any content you may be exposed to that you may find offensive, indecent or objectionable. Products and services are provided for your personal use only.
You acknowledge that VirtualPrinter does not pre-screen content, but that VirtualPrinter and its designers shall have the right (but not the obligation) in their sole discretion to remove any content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that VirtualPrinter may preserve content and may also disclose content if required to do so by law or in the good faith or belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of VirtualPrinter, its users and the public.
You agree not to use our site to post or transmit any information or software that contains a virus, worm, Trojan horse, or other harmful or disruptive component or is damaging to data, software or the performance of our or any other party’s computer system.
You agree not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, 'junk mail', 'spam', 'chainletters', 'pyramid schemes', or any other form of solicitation.
You agree to abide by these terms of service.
You understand that you control the privacy of any content you elect to post. When you, or someone to whom you have given access, orders a print item, you grant VirtualPrinter the worldwide, royalty free and non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display and create derivative works from the content on the service and on the printed product for the purposes of storing designs or processing print orders. This license exists only for the length of time necessary for VirtualPrinter to complete your order. VirtualPrinter reserves the right to preserve backups of all orders that have been processed
A charge may be made to cover any additional work involved where copy supplied by you is not clear and legible.
We reserve the right to refuse an order at our discretion.
INDEMNITY
You agree to indemnify and hold VirtualPrinter, and its subsidiaries, affiliates, officers, agents, co-branders, print vendors, business partners, employees, successors or assignees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit, post to or transmit through the service, your use of the service, your connection to the service, your violation of the terms of service, or your violation of the rights of a third party.
ILLEGAL MATTER
VirtualPrinter shall not be required to print any matter which in its opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party.
VIRUSES
Although VirtualPrinter makes every reasonable effort to check and test material at all stages of production, users are advised to run an anti-virus program on all material downloaded from the internet. VirtualPrinter cannot accept any responsibility for any loss, disruption or damage to your data or computer system which may occur whilst using material downloaded from our site.
ORDERING
Print jobs can only be ordered using the VirtualPrinter order form that has been downloaded from this website or that has been completed online from this website.
PROOFS
A certified PDF displaying how the artwork will print is sent to you for your approval. It is the responsibility of the customer to make the necessary alterations and re-submit the artwork file and notify us within two hours of any further changes. If we do not receive a response to the PDF from you within two hours, we will assume that the proof has been fully accepted. No responsibility will be accepted for any errors in the proof not corrected by you. The alterations and additional proofs necessitated thereby may be charged extra. When style, type or layout is left to our judgement, changes made by you there from may be charged extra. It is not possible for VirtualPrinter to supply single, hardcopy proofs from the printing press. Once the certified PDF has been approved, VirtualPrinter assumes that the printing order has been confirmed and you will receive the entire print order in full.
ORDER CANCELLATION
VirtualPrinter will do everything possible to assist you to cancel your order prior to printing/shipping should the need arise. However, if your ordered item has been printed, is en route or already delivered, we are unable to cancel your order. However, orders may be eligible for cancellation upon request via email or phone. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. Here is a brief overview of the stages of an order within our system:
1) Orders are placed online and verified with an email confirmation.
2) Orders are then sent to our graphics department and checked. A Certified PDF is sent back to you for approval before printing commences. You have two hours in which to respond with further changes. If we do not receive any comment to the contrary, we will assume that the proof has been fully accepted.
3) Orders are sent to our affiliate printers to start the printing process.
4) Orders are packaged.
5) Orders are shipped.
All orders are cancellable between stages 1 and 2. If an order is cancelled at stage 1, you will be charged £10 plus 5% of the total amount to cover payment processing, bank charges and our handling fee. However, if the order is cancelled at stage 2, 25% of the total order amount is deducted as cancellation fees to cover our design department's charges. Once an order enters stage 3, 4 or 5, we cannot cancel the order and you will be charged in full.
STANDING MATTER
Metal, film, glass and other materials used by the printer in production of type, plates, moulds, stereotypes, electrodes, film-setting, negatives, positives and the like shall remain the exclusive property of the printer.
The customer's property and all property supplied to VirtualPrinter by or on behalf of the customer shall, while it is in the possession of VirtualPrinter or in transit to or from the customer, be deemed to be at the customer's risk unless otherwise agreed. The customer should insure accordingly.
We may reject any digital file or disk supplied by you which appears to be unsuitable or incompatible with the presses, computers or the software used by us and/or the printer.
FULL COLOUR PRINTING
Every effort will be made to obtain the best possible colour reproduction of your work but, because of the nature of the processes involved, VirtualPrinter shall not be required to guarantee an exact match in colour or texture between your photograph, transparency, proof or electronic graphic file and the printed article.
If you send us a printed inkjet proof of your artwork, we can only use it to check the text or layout of your design. Because we cannot verify whether your printer has been correctly calibrated, and because inkjet printers work without a raster, we cannot use it as a colour proof reference, and therefore it cannot be compared to the final prints.
FILE REQUIREMENTS
We cannot process orders that do not meet the minimum Design Specification requirements as stated on this website. Please ensure that your file meets those requirements.
DELIVERY AND PAYMENT
We contract to produce your work within 6 business days. Business days are Monday through to Friday. Bank Holidays, Saturdays and Sundays do not count when calculating turnaround. We start counting the turnaround time when you submit your order. Turnaround does not begin until acceptable artwork has been provided. For orders for which complete digital source files have not been provided, turnaround begins when we have all the photos and artwork needed to print your order, not from the time when the order was first submitted. Turnaround time for accepted artwork is guaranteed. The remedy for failing to meet a deadline is limited to a refund of any charges made.
Please note that if we are unable to print your files first time round because they do not conform to our file requirements and need adjustment and/or replacement etc, the turnaround time will be adjusted accordingly to reflect the timing of our next print run.
These services rely on you supplying the order as specified in the guidelines and not delaying the progression of the order in any way, e.g. failing to specify your job clearly, where ambiguity arises, or not responding to proof approval on time. In such circumstances, VirtualPrinter will charge in full for work carried out on your behalf.
Delivery of work shall be accepted when tendered and thereupon or, if earlier, on notification that the work has been completed the ownership shall pass and payment shall become due.
Should work be suspended at the request of or delayed through any default of you for a period of 30 days VirtualPrinter shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.
We assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive an order on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
SHIPPING DELAYS
We are in no way responsible for any delays in shipping including local delivery errors or international customs issues. We will make every effort to rectify the situation where feasible.
SHIPPING ERRORS AND LOST PACKAGES
We are not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED INCORRECT ADDRESS INFORMATION
When a package is not delivered due to an error made by you in submitting the correct shipping address, we will reship the package with corrected address and charge an additional shipping fee for the shipment.
LIABILITY
We shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to the customer arising from delay in transit. Where work is defective for any reason, including negligence, our liability (if any) shall be limited to rectifying such defect.
RETURNS AND REFUNDS
Since each order is unique to each customer and has no re-sale value, all sales are final. If we verify that we made an error, we will re-print the order at no extra cost to you. We do not refund or discount invoices.
RE-PRINTS
You must notify VirtualPrinter within 5 business days of order acceptance of any defects discovered in the ordered product. In order to receive a replacement you must return 99% of the received product (at your own expense) within 30 days from the time when the ordered product delivery was received.
CLAIMS
Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to VirtualPrinter and the carrier within 3 clear days of delivery (or, in the case of non-delivery within 28 days of despatch of the goods) and any claim in respect thereof must be made in writing to VirtualPrinter and the carrier within 7 clear days of delivery (or, in the case of non-delivery, within 42 days of despatch). All other claims must be made in writing to VirtualPrinter within 28 days of delivery. VirtualPrinter shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as reasonably possible.
CHARGES AND PAYMENT
You agree to pay our charges at the rates and the VAT applicable and stipulated on our site. All prices are stated exclusive of 17.5% VAT which will be charged as applicable. All prices on VirtualPrinter’s website should be considered the correct price and overrule any prices that may have been previously advertised. Prices may be altered by VirtualPrinter without notice at anytime.
CREDIT TERMS
Orders from businesses will be sent with an invoice. You will be contacted for a credit or debit card payment over the phone. We cannot process an order unless payment has been successful. Subsequent orders from you will only be processed once outstanding accounts have been paid in full.
For invoices not settled within these credit terms, VirtualPrinter reserves the right to charge interest on the overdue debt at 2% above the Barclay’s base rate at the time and all debt recovery costs.
INSOLVENCY
If the customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him, VirtualPrinter without prejudice to other remedies shall (i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him, and (ii) in respect of all unpaid debts due from the customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days' notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debts.
LINKS TO OTHER SITES
Certain links on our site, including hypertext links, will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site or for the consequences of visiting such site.
VARIATIONS
We reserve the right at any time without notice to revise the content of our site (including the services offered by us) and these Terms and Conditions. Any changes to these Terms and Conditions will be posted on our site and by continuing to use our online ordering service following any such change you will signify that you agree to be bound by the revised Terms and Conditions.
EXCLUSIONS AND LIMITATIONS
We do not represent or warrant that access to our site, or any part of it will be uninterrupted, reliable or fault free.
Although we use all reasonable endeavours to keep our site accurate and up to date, we do not represent or warrant to you that our site or any of its contents will be accurate, complete or reliable.
To the fullest extent permitted by law, we do not accept liability for any direct, indirect, consequential, special or other damage (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:
1) any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site or any information on our site;
2) the unavailability of our site (or any part of it);
3) any misrepresentation on or relating to our site (other than a fraudulent misrepresentation made by us).
4) None of the exclusions or limitations in this condition 13 shall exclude or restrict our liability for death or personal injury caused by our negligence.